PC Technician 2
Supports the IT Help Desk by investigating and resolving complex computer software and hardware issues for Raymond&s;s internal PC users. Provides Personal Computer (PC) technical support and answers Help Desk phones. Answers questions by applying knowledge of computer software, hardware and procedures. Has an in-depth understanding of and applies the fundamental concepts, practices and procedures within the field. Requires an extensive knowledge of computer and peripheral equipment, network and PC operating systems
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JOB REQUIREMENTS
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- Customer Service focus in a corporate environment
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- Experience with Active Directory and providing Remote assistance
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- Follows procedures, policies, and guidelines for most decisions. Required to bring questions/concerns to attention of supervisor and modify procedures as directed.
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- Responds, troubleshoots and resolves complex PC issues in a timely manner.
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- Completes a detailed description of each resolution for co-workers to reference when similar problems arise.
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- Performs software and hardware upgrades as requested.
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- Configures new PCs with the appropriate software. Provides the user with orientation when the PC is delivered.
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- Trains and provides guidance to end-users on network/systems capabilities.
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- Tests, monitors and repairs equipment as required. Provides input on new equipment requirements.
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- Maintains contact with outside organizations regarding the maintenance and service of PC and related equipment.
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- Maintains inventory of spare parts/units/software.
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- Remains current with industry standards through internal and external training programs.
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Salary:
$15.14 - $23.54Estimated Salary: $20 to $28 per hour based on qualifications.
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